Senior Program Management Role at 360insights

Take charge as a Senior Program Manager with 360insights in Whitby, Canada, leading client-focused initiatives and operational strategies. Drive team success through data-informed decision-making.
This role requires a thoughtful and hands-on leader to support the Program Management team in their client service excellence. You will balance teaching, leading, and operational oversight, aiming for continuous improvement in client relationships and service delivery. Managing complexity and coaching will be essential to this role's success.
Key Responsibilities:
• Lead and develop a high-performing Program Management team
• Oversee client delivery while adhering to service level agreements
• Resolve escalated issues and guide client interactions
• Analyse performance trends to drive operational improvements
• Build strong collaboration with internal project teams
Requirements:
• Experience in leadership roles focused on client success
• Ability to manage escala...