Senior Product Support Engineer

Senior Product Support Engineer (Engineering – Spain – Barcelona – Full Time / Remote)

As a Senior Product Support Engineer you will own complex technical escalations within one of our core product verticals, either non‑integrated products or integrations. Acting as the bridge between Customer Operations and Engineering, you will determine the root cause of issues, implement fixes or route them to the appropriate team, ensuring the customer experience is maximized.

Responsibilities

• Lead investigation and resolution of complex product escalations, driving them to conclusion or escalating with a clear root cause.
• Monitor product data health proactively, identifying and resolving accuracy issues before they surface to customers.
• Mentor team members on technical approach and share knowledge across the team.
• Own and maintain technical documentation in Confluence to enable Customer Operations to resolve issues independentl...