Senior Product Manager for Onboarding

Lead the onboarding and activation journey as a Senior Product Manager at Clio. Drive customer success through optimized onboarding paths and measurable activation metrics.
In this role, you will manage the customer journey from the initial setup through the critical first 120 days across all Clio products. Your focus will be on detailing the customer experience and ensuring various firm types and roles receive tailored onboarding. Collaboration with teams and an understanding of existing tool limitations will be crucial to enhancing customer activation.
Key Responsibilities:
• Own the onboarding and activation experience for customers
• Map the customer journey for Clio product usage
• Design tailored onboarding paths for different firm types
• Define activation criteria per customer segment
• Drive analytics for user engagement and product adoption
Requirements:
• 4+ years of B2B SaaS product management experience
• Proven track record in onboarding or a...