Senior Product Manager, Digital Assistance

The Role

We are seeking an experienced Product Manager to help shape and grow our Digital Assistance portfolio, spanning search, help centre, chatbot, and virtual appointment management. This role requires a strong product foundation, a customer‑first mindset, and the ability to deliver intuitive digital experiences that help customers find information, complete tasks, and connect with the right support.

In this role you will:

• Lead discovery to identify opportunities, validate hypotheses, and improve the Digital Assistance portfolio across search, help centre, chatbot, and virtual appointment experiences.
• Own and manage the product roadmap, ensuring timely delivery of high‑quality releases.
• Define and prioritise features that deliver seamless, effective, and customer‑focused experiences across the portfolio.
• Provide clear, consistent updates to stakeholders and maintain alignment across the organisation.
• Pr...