Found Description
Join Samsara as a Senior Support Tools Product Manager and drive advancements in AI and customer support technology. This role focuses on enhancing operational efficiencies across major industries.
You will shape the strategy and functionality of our core support tools, leveraging your 5-8 years of SaaS experience to tackle complex challenges. Your role includes conducting in-depth user research, drafting PRDs, and driving feature execution in collaboration with various teams. You will also oversee the adoption and performance tracking of tools that impact critical operations globally.
Key Responsibilities:
• Take ownership of core support tools in the revenue stack
• Perform thorough research to uncover customer support needs
• Draft PRDs and collaborate on design documentation
• Lead feature rollout and monitor user adoption
• Define key metrics to assess product performance
Requirements:
• 5-8 years in customer support tooling with SaaS start-ups
• Tech...
You will shape the strategy and functionality of our core support tools, leveraging your 5-8 years of SaaS experience to tackle complex challenges. Your role includes conducting in-depth user research, drafting PRDs, and driving feature execution in collaboration with various teams. You will also oversee the adoption and performance tracking of tools that impact critical operations globally.
Key Responsibilities:
• Take ownership of core support tools in the revenue stack
• Perform thorough research to uncover customer support needs
• Draft PRDs and collaborate on design documentation
• Lead feature rollout and monitor user adoption
• Define key metrics to assess product performance
Requirements:
• 5-8 years in customer support tooling with SaaS start-ups
• Tech...
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