Senior Procurement Coordinator (fixed term)- Help Desk Team

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

**Essential Functions**

+ Provide first-level support to internal customers by managing and resolving service tickets and requests in a timely and professional manner.
+ Act as the primary point of contact for users regarding ticket status, request updates, changes, and issue resolution.
+ Ensure all requests and incidents are handled in accordance with company policies, procedures, and service level agreements (SLAs).
+ Accurately document issues, actions taken, and resolutions within the ticketing system.
+ Assist with investigating and resolving discrepancies or issues by coordinating with relevant internal teams when required.
+ Escalate complex or unresolved issues to appropriate support groups, following defined escalation procedures.
+ Support continuous improvement initiatives by identifying recurring issues and opp...