Senior Process Manager, Fraud & Controls

Overview

This is a hybrid role in the Toronto office.

The Cost Optimization & Business Transformation (CO&BT) team supports the transformation efforts of BMO’s Personal & Business Banking (P&BB) segment. The CO&BT team is relentless at transforming processes to unlock value, delivering improvements that contribute to bottom‑ and top‑line growth, maintaining the tools and systems that enable day‑to‑day operations, managing and mitigating risks and transforming how our internal and external customers experience Personal & Business Banking at BMO.

We are looking for a Senior Process Manager to join our Fraud & Controls team to drive transformation across the P&BB space. Our focus is primarily on the intersection of fraud prevention and mitigation across all customer channels (e.g., branches, online, contact centers, operations centres); and as the team evolves, will have a broader enterprise‑wide focus. This position is well suit...