Senior Process Improvement Manager - PARP Return program, Amazon Hub Pick up and Return Point (PARP)

Description
Amazon Hub Pickup and Return (PARP) is growing and we are working to create a world-class delivery and return experience for customers through out-of-home options - lockers and in-store return points. If you are passionate about returns and reverse logistic operations and look around corners for ways to serve customers, we want your help.

The Senior Process Improvement Manager - PARP Return Program will own the worldwide strategy for Amazon Hub Pick-up and Return Point Customer Returns service as we scale with label-free, box-free services across our network. This role will drive innovation and execute on strategies to improve the customer return experience by strengthening new partnerships, identifying and removing pain points. It will involve working with multiple teams across Reverse Logistics Service, AMZL, Last Mile, technology, and product management to deep dive and define the best solutions for seamless return experiences. This position involves strong s...