Senior Process Analyst Service Support Program Property and Casualty

Overview

In this role, youll support onshore branch operations across the full Property & Casualty policy lifecycle. Youll help keep renewal work on track, support service delivery, and act as a key point of contact for a team of Client Service Managers. Youll work closely with the branch, service centre, carriers, and sales colleagues to make sure requests are handled accurately and on time. Youll also help bring new team members up to speed on systems, tools, and ways of working.

Responsibilities

• Youll support the onshore team with end-to-end P&C service work, including renewal reviews, pre-renewal and post-renewal activity, service requests, endorsements, and policy updates.
• Youll help keep communication moving between the branch, service centre, and carriers, and youll make sure records are kept accurate in Gallaghers document management and agency systems.
• Youll also support a team of 5 to 7 Client Service Managers at the branc...