Senior Process Analyst - Service Support Program P&C

Overview

In this role, you'll support onshore branch operations across the full Property & Casualty policy lifecycle. You'll help keep renewal work on track, support service delivery, and act as a key point of contact for a team of Client Service Managers. You'll work closely with the branch, service centre, carriers, and sales colleagues to make sure requests are handled accurately and on time. You'll also help bring new team members up to speed on systems, tools, and ways of working. How you'll make an impact You'll support the onshore team with end-to-end P&C service work, including renewal reviews, pre-renewal and post-renewal activity, service requests, endorsements, and policy updates. You'll help keep communication moving between the branch, service centre, and carriers, and you'll make sure records are kept accurate in Gallagher's document management and agency systems. You'll also support a team of 5 to 7 Client Service Managers at the branch. That means g...