Senior Process Analyst Service Support Program

Overview

In this role, you'll support onshore branch operations across the full Property & Casualty policy lifecycle. You'll help keep renewal work on track, support service delivery, and act as a key point of contact for a team of Client Service Managers. You'll work closely with the branch, service centre, carriers, and sales colleagues to make sure requests are handled accurately and on time. You'll also help bring new team members up to speed on systems, tools, and ways of working.

Responsibilities

• Support the onshore team with end-to-end P&C service work, including renewal reviews, pre‑renewal and post‑renewal activity, service requests, endorsements, and policy updates.
• Keep communication moving between the branch, service centre, and carriers, and make sure records are kept accurate in Gallagher's document management and agency systems.
• Support a team of 5 to 7 Client Service Managers at the branch by guiding new joiners, hel...