Senior Principal Manager, Customer Success

Lead transformative change at PagerDuty as a Senior Principal Customer Success Manager in Toronto, with a hybrid setup requiring two days in the office and 25% travel. Cultivate executive relationships to ensure customer goals are met through strategic product utilization.

In this pivotal role, you will engage with customers' IT and engineering teams, leveraging your 8-10 years of relevant experience. You'll develop and execute effective adoption strategies while navigating change management scenarios to optimize real-time operations. Your proficiency in SaaS and IT architectures will guide clients to drive both cost savings and growth.

Key Responsibilities: • Establish relationships with executive leadership teams • Develop and implement comprehensive product adoption plans • Identify and mitigate risks to client objectives • Ensure effective communications regarding product changes • Facilitate business reviews and strategy workshops

Requirements: • 8-10 ye...