Senior Principal Engineer, Critical Support & RCA

Link-Worldwide in Mexico City is seeking a Principal Engineer for the Critical Support Team, focusing on high-impact customer issues. The ideal candidate will have over 8 years of enterprise product support experience, particularly in resolving complex technical issues and managing escalations efficiently. Key responsibilities include advanced troubleshooting, collaborating with cross-functional teams, and maintaining thorough documentation.

The role demands expertise in troubleshooting Unix, Windows Servers, and experience with ERP systems such as QAD and SAP. This position offers an opportunity to impact customer satisfaction positively while mentoring junior team members.