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Senior Platinum Support Account Manager

Sprinklr

Gurgaon, Haryana, India Full time July 17, 2026
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Found Description

Description

Key Responsibilities 

  • Serve as the primary technical voice of the customer, advocating for client needs during product issue escalations 
  • Conduct regular case review meetings with customer stakeholders to analyze ticket trends, identify opportunities to reduce friction, and provide updates on ongoing issues 
  • Collaborate closely with account teams, including Sales and Customer Success, to align priorities and drive resolution of reported issues 
  • Partner with Support Engineers to ensure timely resolution of client issues in accordance with SLA targets 
  • Participate in and lead bridge calls for escalated incidents, working directly with customers and engineering teams to expedite resolution 
  • Continuously monitor account health and drive improvements to the overall customer support experience 
  • Contribute to the ongoing evolution and strengthening of the Platinum Support program through proactiv...

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    Found Details

    LocationGurgaon, Haryana
    CountryIndia
    TypeFull time
    CategoryOperations Specialties Managers
    PostedJuly 17, 2026

    About Sprinklr

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    Sprinklr

    Gurgaon, India

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