Senior Patient Service Associate (Call Centre)

Job Category: Ancillary

Posting Date: 18 Mar 2025

Job Description:

You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.

Requirements:

• GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably
• Experience in call centre, customer service or healthcare industry will be advantageous
• Excellent team player with strong interpersonal and communication skills
• Customer-oriented and highly adaptable in a dynamic and fast-paced environment
• Proficient in Microsoft Office applications
• Able to commit to rotating shifts, including weekends & public holidays