Found Description
SUMMARY
The primary function of the Senior Operations, Ocean Import is to process all shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound requirements before or within agreed time frames. Direct communication with customers, overseas offices, ocean carriers, warehouses and truckers is required.
KEY DUTIES AND RESPONSIBILITIES
• Customer & Key Account Ownership
o Manage high-value or strategic customer accounts directly
o Lead customer calls or performance reviews for key accounts from an operational point of view
o Oversee onboarding of new accounts or lanes for existing customers including SOP development and i...