Senior Operations Manager (Tijuana)

Overview

So what does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL.

As a Senior Operations Manager, you will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.

You will meet with Senior Management and clients as needed to continue business growth.

You will be responsible for interviewing Operations Managers, Team Leads and Quality Analysts. You will also promote department culture.

Qualifications

We are looking for someone who has at least two years of experience as a Senior Operations Manager OR seven plus years of experience as an Operations Manager in a customer experience environment.

We prefer someone with a BA/BS degree.

You should have experience managing large teams, from Operation managers to supervisors, as well as coaching and ...