Senior Operations Manager

Mandate

The incumbent responsible for leading and transforming the company’s operations function across Southeast Asia, with a strong emphasis on Quality Assurance, Customer Experience, After-Sales Service, and Technical Services.

This role ensures the delivery of a seamless, high-quality end-to-end customer journey, aligned with Hansgrohe’s premium brand positioning.

Key Responsibilities

Quality Assurance & Operational Excellence

• Develop and implement a robust quality assurance framework across all customer touchpoints, including product delivery, installation, and after-sales service.
• Establish and monitor quality standards, KPIs, and audit mechanisms to ensure consistency and alignment with global guidelines.
• Drive root cause analysis and corrective actions for quality issues, working closely with regional and global stakeholders.
• Lead continuous improvement initiatives to enhance operational eff...