Senior Operations Leader — Cross‑Site & Client Excellence

WNS South Africa seeks an accomplished senior operations leader to oversee multi-site BPM processes, ensuring efficient service delivery and client satisfaction. You will mentor leaders, manage senior teams, and serve as primary client contact, driving improvements and cost optimization.

Success requires 5+ years in senior operations, strong stakeholder engagement, and a track record of SLAs, quality, and delivery excellence. This role is based in Cape Town with South Africa-wide scope.