Senior Operations Leader: Call Center Performance & Growth

IntouchCX, located in Metro Manila, is seeking a Senior Operations Manager to lead operational excellence and performance for its partners. The ideal candidate will have 5 to 7 years of management experience in the call center industry and a background in Business.

This role emphasizes leadership, effective communication, and the ability to implement change. Responsibilities include planning, staffing, training, and analysis of key performance metrics. Join a team that drives positive change in the BPO industry.