Found Description
Job Description
The Operations Analyst is responsible for monitoring and supporting Royal Bank of Canada’s global network environment on a 24/7/365 basis. As a member of the Telecommunications and Network Services Operations NOC, the Operations Analyst will provide technical support in event/incident/problem management, escalation, restoration of service, triage, and maintain all services pertaining to RBC’s operations. The role requires effective work in both independent and team‑oriented environments.
What you will do
- Perform technical support and analysis on complex incidents/outages to minimize business impact and promptly restore service within Operational Service Levels (OLA’s) and Service Level Agreements (SLA’s)
- Monitor/Triage all domestic and international Data Centers, Remote Offices, Wireless and their respective technologies
- Ensure adherence to Change and Incident Management Policies/Procedures with appropriate bac...
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