Found Description
Responsibilities
- Take a leading role in evolving operational processes, ensuring greater efficiency, quality, and governance.
- Turn data into decisions: build and analyze strategic indicators (KPIs) that drive the business.
- Work on relevant, high-impact projects aligned with the area's and vertical's strategy.
- Ensure policies and processes are always up to date, clear, and aligned with the business.
- Serve as a technical reference, guiding and training the team and promoting continuous development.
- Lead improvements, automations, and innovation initiatives focused on customer experience and operational efficiency.
- Support strategic decisions with consistent analyses and a critical perspective.
- Work with partners and BPO (Business Process Outsourcing) providers, ensuring quality and performance.
Requirements
- Postgraduate degree in progress or completed in Business Administration,...