Senior Officer, Client Implementation Advisor, Client Fulfillment & Service

Job Description

You will be responsible for implementing Customer Solutions for Global Corporates and Financial Institutions. This is a client-facing project manager role with full relationship management responsibility during implementation of new and/or expanded services.

Responsibilities

• Lead diverse projects of varying complexity comprising account opening and/or cash management services, taking the customer from deal won through to live operation.
• Work closely with Sales, Product Management, Client Service and Operations partners to enable Business Strategy and facilitate revenue growth.
• Implement using structured project management tools & techniques while managing multiple client projects simultaneously to ensure solutions are implemented on time and within SLAs.
• Manage client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication and customer training.