Found Description
Role : Senior NOC Agent Dish Network
Work Arrangement : Work from Office
Schedule : Night shift
Key Responsibilities :
- Monitor television and network services to identify and respond to service issues
- Respond promptly to alerts and incidents, following established procedures and protocols
- Collaborate with cross-functional teams to troubleshoot and resolve network‑related problems
- Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and network configurations within the ticketing system
- Escalate complex issues to senior support staff or network engineers as needed
- Adhere to a rotating shift schedule to ensure 24/7 network operations coverage
- Troubleshoot signal and connectivity problems affecting headend equipment, set‑top boxes (STBs), and television endpoints
- Provide remote support to field technicians during se...