Senior Network Operations Leader in Toronto

Elevate your career with Ericsson as Senior Network Operations Leader in Toronto, Ontario. This position is pivotal to ensuring excellence in customer service and operational delivery.
As part of the Market Area Americas Networks Leadership team, you will be responsible for all aspects of network operations, including contractual accountability and service quality improvements. Your deep understanding of the telecommunications landscape and ability to influence at the executive level will drive strategic initiatives and foster innovation.
Key Responsibilities:
• Lead all facets of network operations and customer engagement
• Drive efficiencies and improvements in customer obligations
• Champion automation and AI technologies for better service
• Mentor and lead teams of Customer Operations Managers
• Ensure compliance with Ericsson’s ethics and policies
Requirements:
• Bachelor’s degree in engineering strongly preferred
• 15+ years in telecom, with a focus...