Senior Network Operations Lead – L2 Incident & RCA

Ad Astra Consultants in Kuala Lumpur is seeking an L2 Operations Lead to manage end-to-end network operations, ensuring SLA adherence and driving service improvements. The ideal candidate will have 8 to 10 years of experience in L2 operations and be skilled in incident management and stakeholder communication.

Responsibilities include driving root cause analysis for incidents, mentoring teams, and collaborating with cross-functional teams to ensure process compliance and optimize network performance.