Found Description
Location: Taguig City, PH
Role Summary
A senior-level network engineer responsible for providing Level 3 (L3) support for a large, multi-country hospitality client under a 24x7 Application Management Services (AMS) delivery model. The L3 Network Engineer ensures high network availability, performance, and security across enterprise LAN/WAN/WLAN environments and cloud-connected networks. This role serves as the final escalation point for complex network issues, leading advanced troubleshooting, driving continuous improvements, and collaborating with global teams to maintain a robust, reliable network supporting critical hotel operations worldwide.
Key Responsibilities
Advanced Incident Management & Troubleshooting: Serve as the final escalation point for complex network incidents (including Major Incidents), leading rapid diagnosis and resolution within agreed SLAs to minimize downtime and business impact.
Problem & Root Cause...
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