Senior MSP Technical Support Engineer

RemoteVA PH is seeking a Level 3 Technical Support Specialist to serve as the highest escalation point for complex IT issues in MSP environments. This role provides advanced troubleshooting, system oversight, and technical guidance to clients and internal teams.

Responsibilities include managing PSA and RMM tools, coordinating with Level 1 and 2 teams, documenting resolutions, and ensuring compliance with SLAs and security standards.