Found Description
Drive strategic workforce initiatives at Momentum Financial Services Group as a Senior Manager in Planning & Performance. You'll optimize staffing and forecasting accuracy in a hybrid work environment.
The Senior Manager will lead workforce planning and analytics, overseeing forecasting and capacity planning across diverse customer channels. With a focus on operational excellence, this role demands a data-driven leader who will partner with various departments to enhance customer experiences. Your analytical skills will be essential in delivering insights that fuel business decisions and foster operational improvements.
Key Responsibilities:
• Lead enterprise workforce planning and forecasting initiatives
• Achieve forecasting accuracy over 95% through advanced analytics
• Optimize staffing for customer experience and operational efficiency
• Develop dashboards for actionable leadership insights
• Drive workforce management proces...
The Senior Manager will lead workforce planning and analytics, overseeing forecasting and capacity planning across diverse customer channels. With a focus on operational excellence, this role demands a data-driven leader who will partner with various departments to enhance customer experiences. Your analytical skills will be essential in delivering insights that fuel business decisions and foster operational improvements.
Key Responsibilities:
• Lead enterprise workforce planning and forecasting initiatives
• Achieve forecasting accuracy over 95% through advanced analytics
• Optimize staffing for customer experience and operational efficiency
• Develop dashboards for actionable leadership insights
• Drive workforce management proces...
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