Senior Manager, Wallet Operations

JR - Pasig, NCR
Senior Manager, Wallet Operations - Quezon City, Philippines

Would you like to play a key role in digital wallet and associated card products? Are you interested in joining a globally diverse FinTech organization? Join Western Union as Senior Manager, Wallet Operations.

Role Responsibilities

• Wallet Operations: Manage Digital Wallet functionality, including funding, withdrawals, reconciliations, and user experience improvements.
• Escalation Management: Overseeing general processes and providing support on escalated matters.
• Chargebacks and disputes: Lead the resolution process for chargebacks and disputes, liaising with card networks, banks, and customers to minimize losses.
• Partner Management: Supporting Western Union’s clients and vendors to ensure smooth collaboration.
• Exception Reporting: Develop and maintain robust exception reporting frameworks to identify anomalies, mitigate risks, a...