Found Description
The Senior Manager / Manager, Training is responsible for leading the operations training function for Tealive and Bask Bear Coffee, ensuring consistent execution of operational standards, product quality and customer experience across the outlet network.
This role oversees the development and implementation of operational training programmes, SOP deployment, product and beverage preparation standards, food safety initiatives, career advancement programmes and digital learning platforms. Working closely with Operations, R&D, Quality Assurance, HR and Marketing, the incumbent ensures that new products, promotional campaigns and operational initiatives are effectively translated into practical training solutions for outlet teams.
The role plays a critical part in strengthening frontline operational capabilities, supporting business growth and maintaining brand consistency across both concepts.
JOB RESPONSIBILITIES
- Lead the planning, develo...