Senior Manager, Technical Support Engineering

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

We are looking for a Senior Manager, Technical Support Engineering, a senior technical leadership role responsible for leading and scaling Technical Support Engineering across both consumer and B2B experiences. You will oversee a multi‑team organization of technical support engineers focused on delivering exceptional support outcomes for a high‑volume consumer platform while also supporting the payment and transaction experiences tied to our B2B and high‑volume SMB and mid‑market customers.

You will build out the technical support strategy and customer experience for consumers, while refining an established B2B model, with a strong focus...