Found Description
Summary
The Senior Manager is responsible for defining and executing strategies for CCaaS transformation, driving the adoption of AI and advanced functionalities to optimize customer experience and operational efficiency.
As part of your duties, you will lead a dedicated team, ensuring effective project execution, continuous development of expertise in cutting‑edge contact center technologies, and strategic roadmap creation for future enhancements. We are seeking a seasoned leader with a proven ability to guide teams through complex technological transformations and deliver significant business value.
The successful candidate will have good analytical and communication skills to present issues and solutions to our senior leadership team. We are looking for someone with great team spirit, who is highly collaborative with excellent problem‑solving aptitudes.
Key Responsibilities
- Lead and mentor a CCaaS transformation...