Senior Manager, Retention Strategy & Performance - Real Estate Secured Lending (RESL) (Toronto)

Job Overview

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Location: Toronto, Ontario, Canada

Responsibilities

• Own and manage mortgage retention performance through a portfolio lens, with accountability for identifying opportunities to improve margin and long‑term portfolio profitability while supporting solid customer retention outcomes.
• Analyze renewal and retention behavior across the mortgage portfolio, including term migration, spread changes at renewal, and product conversion opportunities, and quantify the impact of these behaviors on portfolio performance.
• Develop and articulate clear retention insights and strategic opportunities, synthesizing complex portfolio data into actionable recommendations that inform retention priorities, strategy design, and senior management decision‑making.
• Conceptualize portfolio‑driven retention s...