Senior Manager (Retail Process)

Job Description

1. Role Purpose

The Senior Manager (Process) is responsible for leading a team to drive projects and systems that aim to transform and improve store processes for our frontliners, making their everyday life a bit better.

He/She will lead a team and support on two key pillars of retail operations:

• Digital Operations: Supporting in-store systems, mobile platforms, and handheld devices.
• Process Improvements: Translating and maintaining process improvement training guides and SOP documentations.

2. Key Result Areas (KRA) & Major Activities / Outcomes

Operational Planning & Execution

• Project Roadmap Delivery: Lead and oversee the execution of store digital process roll-outs, mobile platform transitions, and reporting tools, ensuring alignment with overall retail operations timelines.
• Resource & Capacity Planning...