Senior Manager ReBIRD Operations at Arc'teryx

Drive the ReBIRD Guest experience in North America at Arc'teryx. As a Senior Manager, you will lead operations, ensuring seamless service integration while promoting a hybrid work model.
Based in North Vancouver, your role involves translating global ReBIRD strategies into local practices. You'll oversee operational readiness and advocate for customer-centric services that enhance guest interactions across all channels. With a focus on aligning regional teams, your contributions will have a direct impact on service excellence and operational efficiency.
Key Responsibilities:
• Develop operational roadmaps for North American ReBIRD
• Translate global standards into tailored rollout plans
• Champion guest experience touchpoints in North America
• Eliminate friction in service processes for front-line staff
• Collaborate with leadership to engage on ReBIRD initiatives
Requirements:
• Bachelor’s degree in Business or related field
• 8+ years of retail operatio...