Senior Manager, Policy Administration Services

Sun Life

Hong Kong, Kowloon, Hong Kong Full-time July 07, 2026

Found Description

Job Description

Responsibilities

Oversee daily operation of policy administration to maintain service level with accuracy and uplift client experience

Identify and implement system and service enhancement for process streamlining

Provide training and coaching to subordinates to cope with business and market changes with updated procedures and documentation

Lead and drive team to adapt changes with flexibility and competence

Support ad-hoc project when required

Requirements

University graduate or above

LOMA / FLMI holder

Possess at least 8 years of solid policy administration experience in life insurance industry

Proficient knowledge in insurance products, process and regulatory requirements (e.g. AML, FATCA, CRS)

Strong transformation mindset with demonstrated experience in process re-engineering, digital / insure tech adoption, or automation initiatives

Proven ab...

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