Senior Manager of Client Operations Performance

Lead operational performance strategies with Farber as the Senior Manager in North York. Enhance team effectiveness, accountability, and overall operational results through data-driven insights.

This senior role, reporting to the VP of Client Management, calls for a results-oriented leader with 5-8 years in performance management or operations. You will analyze data trends, guide leaders in improving team performance, and ensure robust data integrity across operations. Your expertise will drive sustainable changes that improve client management outcomes and foster a culture of accountability.

Key Responsibilities:
• Identify operational gaps and suggest improvement actions
• Collaborate with leaders to implement performance initiatives
• Establish effective performance management rhythms
• Improve clarity in data requests between teams
• Promote continuous improvement in operational workflows

Requirements:
• Bac...