Found Description
Position Overview
Reporting to the VP, Customer Support & Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise to influence Aircall’s number management strategy.
Responsibilities
- Lead and mentor a global team of 20 individual contributors, managers and contractors, fostering a culture of operational excellence, innovation and continuous learning, to empower team members to become subject matter experts in their domains
- Build the quarterly Number Operations OKRs in close collaboration with Product, Carrier Relations and Support Ops and be accountable for OKR execution, meeting and exceeding operational targets (SLA, CSAT, TTR)
- Own customer escalations as needed
- Build and maintain solid relationships with carrier partners, collaborating with them on a regular basis
- Project manage ad‑hoc KYC/compliance requests, in close collaboration with L...