Senior Manager - Mortgage Renewal Transformation

Drive impactful mortgage renewal strategies at BMO as the Senior Manager in Toronto. This hybrid role focuses on enhancing customer experiences and building stronger relationships during the renewal lifecycle.
This position is a 16-month contract aimed at overseeing the transformation of mortgage renewals into impactful experiences rather than mere transactions. The Senior Manager will lead initiatives that require collaboration across various stakeholders and meticulous execution of customer journey strategies.
Key Responsibilities:
• Define and implement Mortgage Renewal Lifecycle strategies
• Ensure timely and high-quality delivery of customer journey initiatives
• Enable seamless channel experiences for customers
• Drive alignment among diverse partners throughout projects
• Establish measurement frameworks for journey performance
Requirements:
• 7+ years in retail banking or related sectors
• Proven leader of significant cross-functional initiatives