Found Description
Lead the Mortgage Renewal Lifecycle at BMO in Toronto as a Senior Manager (Contract). This hybrid role focuses on transforming renewal into a relationship-driven journey.
As a Senior Manager for Mortgage Renewal Lifecycle at BMO, you will define and execute the entire journey strategy to enhance customer retention and experience. With the overarching goal of building relationships rather than conducting transactions, your work will involve collaboration with various cross-functional teams and stakeholders to drive initiatives effectively.
Key Responsibilities:
• Define the strategy and roadmap for the renewal lifecycle
• Own delivery from concept to stabilization of renewal initiatives
• Design seamless customer experiences across channels
• Track KPIs to assess customer engagement and retention
• Manage risks aligned with BMO’s governance framework
Requirements:
• 7+ years in retail banking or home financing
• Experience leading impactful cross-functional...
As a Senior Manager for Mortgage Renewal Lifecycle at BMO, you will define and execute the entire journey strategy to enhance customer retention and experience. With the overarching goal of building relationships rather than conducting transactions, your work will involve collaboration with various cross-functional teams and stakeholders to drive initiatives effectively.
Key Responsibilities:
• Define the strategy and roadmap for the renewal lifecycle
• Own delivery from concept to stabilization of renewal initiatives
• Design seamless customer experiences across channels
• Track KPIs to assess customer engagement and retention
• Manage risks aligned with BMO’s governance framework
Requirements:
• 7+ years in retail banking or home financing
• Experience leading impactful cross-functional...
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