Senior Manager, Loyalty and Retention

Summary: Are you a strategic thinker with a passion for customer experience and a relentless drive for execution? We are seeking a dynamic Senior Manager of Wireline Loyalty & Retention to lead our customer retention strategy and execute key base insulation programs.

In this critical dual-function role, you will be the architect behind key loyalty programs and the driving force bringing them to market. You will blend deep analytical insights with hands‑on program execution. From spearheading our response to the latest CRTC mandates to launching high‑impact hardware upgrade and speed‑boost programs, you will ensure we proactively deliver solutions that drive long‑term value and elevate the customer experience.

Key Responsibilities

• Planning & Analytics: Drive Quarterly Planning & Strategic Initiatives. Act as the Quartering Planning prime for all Wireline Loyalty.
• New Initiatives: Spearhead forwar...