Senior Manager, Healthcare Quality & Process Excellence

Sagility is hiring a Senior Manager - Business Excellence to monitor and improve customer and provider interactions across multiple channels, ensuring CSAT and quality targets are met in a healthcare setting. You will coach teams, drive process improvement, and ensure HIPAA-compliant QISMS practices are embedded across the organization.

Lead audits, manage quality systems, and partner with cross-functional teams to deliver measurable performance gains while maintaining strict regulatory