Senior Manager, Global Technical Support—Scale & Strategy

Drata is seeking a Senior Manager for Technical Support in Mexico to lead a high-performing support team responsible for delivering exceptional customer experiences across a complex platform. This strategic role requires a proven leader with extensive experience in technical support and people management.

You will oversee operations, enhance customer satisfaction, and collaborate with cross-functional teams, ensuring the support organization evolves with the business needs. The role offers a competitive salary, benefits, and stock options.