Senior Manager - Front Office

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Operational Related

• Oversee and assist in ensuring that the overall operations at the lobby and Front Desk counters are effectively managed.
• Be conversant in the scope and roles of Group Operations and the sections within Front Office including Front Office Room Controller, VIP Services, Front Office Account, Front Office Night Audit and Front Office Training.
• Take personal responsibility to resolve and respond to guest comments, requests and challenges in a timely and professional manner and communicate with Service Management for any necessary follow-up to maximize guest satisfaction
• Be conversant of the operational flow of the various Hotel Operations departments to ensure seamless coordination of the guest ...