Senior Manager, Fraud Strategy

Role Purpose

The Senior Manager, Fraud Strategy is responsible for developing and executing fraud prevention, detection, and mitigation strategies across Neo's products and business lines. Reporting to the Senior Director, Fraud, this role translates defined risk appetite into actionable strategy and operational decisions, partnering across data, technology, operations, and business teams to protect Neo's customers and its bottom line.

Key Responsibilities (Directly Responsible Individual)

Strategy & Optimization

• Develop, implement, and continuously optimize fraud strategies across client onboarding, authentication, transactions, and account management, in alignment with the risk appetite set by the Senior Director.
• Actively manage false positive thresholds that balance loss mitigation with customer experience and operational capacity.
• Monitor emerging fraud threats and attack patterns, updating rules and strategies ...