Senior Manager for Operations (Dayshift & Fixed Weekends Off)

Skills

Multi-program or multi-account operations in a leadership capacity

Experience

Minimum 10 years of experience in BPO / shared services / operations management

Location

Muntinlupa, Philippines

We at Coforge are hiring Senior Manager for Operations with the following skillset:

• Strategic thinking and execution
• Executive-level communication and stakeholder management
• Risk management and governance
• Change management and transformation leadership

Responsibilities

• Oversee delivery across multiple programs, ensuring consistent achievement of SLAs, KPIs, and contractual obligations.
• Drive standardization and scalability of process execution across programs.
• Leads business reviews (WBRs, MBRs, QBRs) with stakeholders.
• Identify risks proactively and implement mitigation and continuity plans.
• Ensure seamless coordina...