Found Description
Join Clio as a Senior Manager for Customer Success Platforms and shape the future of customer interaction through innovative Salesforce solutions and AI. Lead a dedicated team in enhancing post-sale processes.
In this managerial role, you will oversee the Customer Success technology stack, particularly Salesforce Service Cloud and related tools. You will direct the CS Platforms team, focusing on delivering AI-assisted workflows and improving user experiences. Collaborate with various departments to align the roadmap for future initiatives.
Key Responsibilities:
• Lead the CS Platforms team's development and strategy
• Manage Salesforce Service Cloud and support systems
• Create AI agents and automation tools in-house
• Oversee vendor management for support tools
• Engage with Data Engineering for better data integration
Requirements:
• 5+ years of Salesforce expertise, especially in Service Cloud
• 3+ years of leadership experience in technical roles
• ...
In this managerial role, you will oversee the Customer Success technology stack, particularly Salesforce Service Cloud and related tools. You will direct the CS Platforms team, focusing on delivering AI-assisted workflows and improving user experiences. Collaborate with various departments to align the roadmap for future initiatives.
Key Responsibilities:
• Lead the CS Platforms team's development and strategy
• Manage Salesforce Service Cloud and support systems
• Create AI agents and automation tools in-house
• Oversee vendor management for support tools
• Engage with Data Engineering for better data integration
Requirements:
• 5+ years of Salesforce expertise, especially in Service Cloud
• 3+ years of leadership experience in technical roles
• ...
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