Senior Manager for Client Operations Berkeley

Drive Berkeley’s client operations as a Senior Manager in Client Operations & Support. Lead operations remotely while implementing AI solutions for top clients.
This pivotal role connects various stakeholders, ensuring operational integrity and high-quality support for enterprise clients. You will manage technical incidents and infrastructure projects, guiding your teams to maintain the highest service levels and client satisfaction.
Key Responsibilities:
• Develop AI-driven support strategies for efficiency
• Maintain operational relationships with enterprise accounts
• Oversee technical incidents and RCA documentation
• Direct critical infrastructure projects and vendor management
• Lead Client and Cardholder Support teams for excellence
Requirements:
• 8+ years in Client Operations in Fintech or SaaS
• Proven leadership in conducting technical incident responses
• Experience supporting C-suite leadership in high-revenue accounts
• In-depth knowled...