Found Description
Elevate customer experiences as a Senior Manager specializing in CCaaS transformation in Canada. Drive AI adoption and manage advanced feature deployments while leading a dedicated team.
In this senior leadership role, you will be the guiding force behind strategic roadmap development and the execution of CCaaS transformation initiatives. Your expertise in AI and contact center technologies will be pivotal in optimizing operational efficiency. Additionally, you will ensure your team is well-equipped through continuous training in cutting-edge solutions.
Key Responsibilities:
• Lead and mentor a team focused on AI feature deployment
• Manage the strategic roadmap for AI integration
• Oversee successful deployment of contact center features
• Drive innovation by identifying new technologies
• Collaborate with product and sales teams for alignment
Requirements:
• 7-10 years in contact center solutions experience
In this senior leadership role, you will be the guiding force behind strategic roadmap development and the execution of CCaaS transformation initiatives. Your expertise in AI and contact center technologies will be pivotal in optimizing operational efficiency. Additionally, you will ensure your team is well-equipped through continuous training in cutting-edge solutions.
Key Responsibilities:
• Lead and mentor a team focused on AI feature deployment
• Manage the strategic roadmap for AI integration
• Oversee successful deployment of contact center features
• Drive innovation by identifying new technologies
• Collaborate with product and sales teams for alignment
Requirements:
• 7-10 years in contact center solutions experience
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